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Store Policies
Customer Care
Purpose:
- Our customer care policy is designed to ensure a positive and satisfactory experience for our valued customers. We are committed to addressing inquiries, resolving issues promptly, and providing excellent support to enhance your interaction with our website.
Communication Channels:
- Customers can reach our customer care team through the following channels:
Email: noelle@dutchtouchgrowers.com
dutchtouchgrowers@gmail.com
Phone: (616) 403 - 5064
or by filling out our contact form found here.
Response Time:
- We strive to respond to all customer inquiries within 24 hours during regular business days. If the inquiry is received over the weekend or during a holiday, we will respond on the next business day.
Issue Resolution:
- We are dedicated to resolving customer issues efficiently and effectively. Our team will work diligently to address concerns and provide timely solutions. In the case of complex issues that require more time for investigation, we will keep customers informed about the progress.
Privacy and Confidentiality:
- All customer information, including personal details and communication, will be treated with the utmost confidentiality. We adhere to privacy regulations and will not disclose sensitive information without explicit consent.
Availability:
- Our customer care team operates during regular business hours
Monday - Friday | 8am - 3pm
- We strive to provide support during these hours.
Service Standards:
- We are committed to delivering high-quality customer service. Our team members are trained to be courteous, knowledgeable, and proactive in assisting customers.
Policy Updates:
- This customer care policy may be subject to periodic updates. Customers will be notified of any changes via email or through an announcement on our website.
We appreciate your trust in us and look forward to serving you with excellence.
Dutch Touch Growers, INC
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